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Support

The person you call when it stops working.

We keep it working — fixes, setups and a person on the phone when it breaks.

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Seven kinds of everyday problem we take on — and one person who stays with yours until it is closed.
Mostly remote A call and a screen share fixes most of it
Plain language No jargon, no ticket number, no queue
The goal

Most IT problems are small, urgent and nobody’s job.

The laptop will not sign in. The printer has vanished. Email works on the phone but not the desktop. None of it is complicated, and all of it stops the day.

That is the work. Not a managed service contract, not a monitoring platform — just someone competent who picks up and stays with the problem until it is closed.

How a request runs

You describe it. We take it from there.

No portal to log into and no form that asks you to categorise your own problem. Message us in plain words and the first reply comes from the person who will actually do the work.

  1. 01

    Tell us

    What is happening, on which device, and when it started. A photo of the error message is worth ten minutes of description, but it is not required.

  2. 02

    Look together

    Usually a call and a screen share. You watch what we do, which means the next time it happens you may not need us at all.

  3. 03

    Fix it

    Most things are resolved in the same session. When something genuinely needs a part, a reinstall or hands on the machine, we say so rather than stretching a remote fix that will not hold.

  4. 04

    Write it down

    What was wrong, what changed, and anything you now need to know — passwords you set, settings we altered, what to watch for. In writing, so it is yours.

What you get

A fix, and a note explaining it.

Every request leaves behind the same three things: somewhere you can see it is being dealt with, a session you were part of, and a plain-language record of what changed.

Illustrative viewOpen

You always know where it stands

What has been picked up, what is still open, and what is waiting on something from you. Not a ticket reference to quote back at us — just an honest answer when you ask.

Illustrative sessionRemote

Nothing happens off-screen

You watch the whole session and you end it whenever you like. We never ask for your password — where one is needed, you type it yourself.

Explained

What went wrong, in words that make sense, so the same thing is less frightening next time.

Written down

Settings changed, software installed, anything you now need to remember — sent to you afterwards.

Yours

Your accounts, your machines, your passwords. Nothing is held hostage and nothing needs us to unlock it.

What we do

The seven things people actually ring about.

First-line and second-line support: the everyday problems that have an answer, rather than the ones that need a project. If yours is not listed, ask anyway — it usually turns out to be one of these wearing a different hat.

New device setup

A machine out of the box and genuinely ready to work on — signed in, updated, your files where you expect them and the things you use every day already installed.

  • Windows or macOS setup, updates and first sign-in
  • Email, browser bookmarks, printers and peripherals
  • Moving files and settings across from the old machine

It stopped working

The catch-all, and the most common call. Something that worked on Friday does not work on Monday and nobody changed anything.

  • Slow, freezing or crashing machines
  • Start-up failures and error messages
  • Printers, screens and devices that stopped being seen

Accounts & passwords

  • Locked out and password resets
  • Two-factor set up on a new phone
  • Adding and removing people properly

Email & file access

  • Mail set up on laptop, phone and tablet
  • Shared folders and cloud storage that actually sync
  • Signatures, forwarding, out-of-office and mailbox tidying

Software & updates

  • Installs, licences and activation
  • Updates and drivers kept current
  • Removing the software that came preinstalled

Backups & lost files

  • A backup set up once, that then runs on its own
  • Recovering a document that was deleted or overwritten
  • Checking the backup actually restores, before you need it

Everyday security

  • Antivirus set up sensibly and left alone
  • Cleaning up a machine after something was clicked
  • A straight answer on whether that email is a scam
Next step

Tell us what it is doing.

Describe the problem in whatever words you have. You do not need to know what is wrong — working that out is the job.

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